Customer service is our commitment

We listen to you.
Your opinion matters.

Our Customer Care Center receives, deals with and responds to customer complaints and suggestions.

Below you will find a form which can be used to bring to our attention solely those matters which you have not been able to resolve previously via our Service Centers: Serviberia, Iberia Plus or the Iberia Customer Baggage Service Center. You may also contact us to give us any feedback you have concerning the service level we have provided.

For any other matters, please contact the corresponding Service Center.

Before completing the form, please consult the "Questions" section; you will probably find the answer to your question.

If you wish to make a complaint or a suggestion, please fill in the details requested below and then click on "OK", there is a text field where you can tell us of any suggestions you have that will help us to make our services better meet your needs.

Thank you for your cooperation.